Report warning of rip offs by online travel agents urges top level inquiry
A report calls for an urgent inquiry as it warns of rip-offs by online travel agents Online travel agents are exploiting, misleading, and ripping off customers to such an extent an urgent top level probe is needed to police them, a Lords report warns.
Rigged pricing, fake reviews, doctored search options, and "intimidation" of hoteliers to stop them offering cheaper deals have all been identified as dodgy practices deployed in the burgeoning digital travel sector by the upper house's EU Committee.
Peers have insisted a rapid investigation by the Completions and Markets Authority is needed to bring the industry into line.
Committee chairman and Labour peer Lord Whitty said customers are getting a raw deal when they log on for travel bargains.
"We heard of an array of worry...